Policies

POLICIES

Late Policy: Parties work best when they start on time. If you arrive late, the party will continue as planned and attraction times will be shortened, party time will not be extended. We will not cancel the event and reschedule due to tardiness. We are not responsible for unforeseen circumstances/conditions such as traffic jams, weather conditions, vehicle problems, or any other situation.

Drop-Off and Pick- Up Policy: The Party Host/Parent is responsible for the drop-off and pick-up of all his/her guests. Please be prepared to confirm the number of party guests at least five (5) days in advance to ensure the proper preparation and the number of party items. Seating will be provided for the children.

We take no responsibility for any injuries or property damage caused by any party/event guests. The customer, parent or guardian hosting the event/party, will be held responsible for the damages incurred.

After all services are finished and we sing happy birthday and eat some cake, the party is over at the allocated time. Our apologies to all the customers that want to stay but we must clean up and have respect for our staff scheduled. If extra time is allocated the cost is $100 for 30 minutes to cover staffing, if they choose to work overtime.

In the event of an unforeseen government/state emergency/restriction we reserve the right to cancel the event and offer an alternative party date. We will try our best to accommodate your new preferred date once the emergency is cleared.

 

Each one of our parties are unique. Party favors are subject to change based upon product availability.  Any major changes will be communicated to you in advance of your event.

* The Dainty Den, LLC its employees, and associates are not responsible for allergic reactions or other medical reactions possibly caused by the menu, makeup, hair accessories, wearing of dress-up clothing, or any other activity taken place before, during, or after the celebration. In case of liability or financial remuneration due to any possible medical reaction, the responsibility lies solely on the client/party host. Additionally, The Dainty Den, LLC assumes no responsibility or liability for any accidents or damages that occur during a party such as staining of skin, hair, or clothing or surroundings due to the use of any products such as eye shadow, hairsprays, colored hairsprays, glitter tattoos, crafting supplies, etc.  The Dainty Den, LLC will supply table covers to protect table surfaces from damage.

** For the safety of all our customers and employees, we kindly request that ABSOLUTELY NO Alcohol be brought or consumed at our kids parties. Thank you for your understanding and cooperation.